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CONCIERGE CONTACT
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Concierge Chat
OUR CONCIERGE GROUP IS AVAILABLE TO CHAT 8:30AM-6PM UK TIME MONDAY-FRIDAY.
Sizing guidance
THE QIVIUT OX SOCKS SIZING
One size only
UK: 7-11 | EU: 41-46 | USA: 8-12
THE QIVIUT JACKET SIZE GUIDE
Selecting the correct size is important to you and us for a number of reasons:
The Qiviut Jacket is a limited edition which means that there are only limited quantities available in each of the four sizes that we offer.
International Size Conversion Chart
(in inches – for guidance only)
| S | M | L | XL | |
| The Qiviut Jacket | 36 | 39 | 42 | 45 |
| UK and US | 36 | 38 | 40 | 42 |
| Germany & France | 42 | 44 | 46 | 48 |
| European | 46 | 48 | 50 | 52 |
How to measure
How to take body measurements
To find your correct size follow the diagram above and the instructions below, then compare your measurements to the body sizing chart.
Chest (men)
Holding onto the beginning of the tape measure pass the other end of the tape measure around your back under your arms until it meets the beginning. Draw it in until it sits comfortably around your chest, not pulling it in too tightly. Note this measurement.
Bust (women)
Holding onto the beginning of the tape measure pass the other end of the tape measure around to your back under your arms and over the fullest part of your chest. Let the tape measure meet drawing it in until it sits comfortably around your chest not pulling it too tightly. Note this measurement.
Hips
Holding onto the beginning of the tape measure below your navel and in line with your hips pass the other end of the tape measure around your back and across your hips until it meets the beginning. Draw it in until it sits comfortably around your hips, not pulling it too tightly. Note this measurement.
Arm
After finding the centre back measuring point at the bottom of your neck and the top of your back bone, pass your tape measure from this point over your shoulder to your elbow and then down your wrist. Note this measurement.
Body Sizing Chart
| MEN | S | M | L | XL |
| Chest | 36 in / 91.5 cm | 39 in / 99 cm | 42 in / 106.5 cm | 45 in / 114 cm |
| Waist | 31½ in / 80 cm | 35 in / 89 cm | 38½ in / 98 cm | 42 in / 107 cm |
| Hips | 38 in / 96 cm | 40¾ in / 103.5 cm | 43½ in / 111 cm | 46½ in / 118.5 cm |
| Arm (to wrist) | 31¾ in / 80 cm | 32¼ in / 82 cm | 33 in / 84 cm | 33¾ in / 86 cm |
| WOMEN | S | M | L | XL |
| Bust | 36 in / 91.5 cm | 39 in / 99 cm | 42 in / 106.5 cm | 45 in / 114 cm |
| Waist | 27½ in / 71 cm | 30½ in / 77.5 cm | 33½ in / 85 cm | 36½ in / 92.5 cm |
| Hips | 38 in / 97 cm | 41 in / 104.5 cm | 44 in / 112 cm | 47 in / 119.5 cm |
| Arm (to wrist) | 31 in / 78.5 cm | 31¾ in / 80.5 cm | 32½ in / 82.5 cm | 33¼ in / 84.5 cm |
How to take jacket measurements
Alternatively, if you have an existing jacket that fits you well you may just want to compare that garment’s measurements with the data for The Qiviut Jacket in the chart below consulting the jacket measuring points diagram for guidance. There are two additional body measurements that may be helpful to you for this purpose:
Back length
Find the top of your backbone below your neck and use this as your centre back measuring point. Holding onto the beginning of the tape measure at your centre back, drop the tape measure down to find the length at which The Qiviut Jacket will finish on you according to the Jacket Sizing Chart.
Hem
After finding the length of the jacket and where it finishes on you, you can then get an idea of the fit at the hem by passing a tape measure around your body at this point and letting the beginning of the tape meet at the measurement indicated in the Jacket Sizing Chart.
Jacket Measuring Points
Jacket Sizing Chart
| S | M | L | XL | ||
| A | Chest | 45 in / 114.5 cm | 48 in / 122 cm | 51 in / 129.5 cm | 54 in / 137 cm |
| B | Hem | 41 in / 104.5 cm | 44 in / 112 cm | 47 in / 119.5 cm | 50 in / 127 cm |
| C | Back Length | 32¾ in / 83.5 cm | 33½ in / 85 cm | 34 in / 86.5 cm | 34½ in / 88 cm |
| D | Shoulder | 4¾ in / 12 cm | 5 in / 12.5 cm | 5⅛ in / 13 cm | 5¼ in / 13.5 cm |
| E | Sleeve | 27 in / 68.5 cm | 27½ in / 70 cm | 28⅛ in / 71.5 cm | 28¾ in / 73 cm |
| F | Hips | 41¾ in / 106.5 cm | 44¾ in / 114 cm | 47¾ in / 121.5 cm | 50¾ in / 129 cm |
The Q & CO Tee Size Guide
To fit chest size
| Chest | S | M | L | XL | XXL |
| 36 in / 91.5 cm | 38 in / 96.5 cm | 40 in / 101.5 cm | 42 in / 106.5 cm | 44 in / 111.5 cm |
Product Measurements
| S | M | L | XL | XXL | |
| Chest (circumference) | 38⅛ in / 97 cm | 40⅛ in / 102 cm | 42½ in / 108 cm | 44¾ in / 114 cm | 47¼ in / 120 cm |
| Back Length | 26¾ in / 68 cm | 27½ in / 70 cm | 28&⅜ in / 72 cm | 29&⅛ in / 74 cm | 30 in / 76 cm |
| Shoulder Length | 5¾ in / 14.5 cm | 5⅞in / 15 cm | 6⅛ in / 15.5 cm | 6¼ in / 16 cm | 6½ in / 16.5 cm |
| Sleeve Length | 7½ in / 19 cm | 7¾ in / 20 cm | 8¼ in / 21 cm | 8½ in / 22 cm | 9 in / 23 cm |
Privacy Policy
Welcome to the QIVIUT & CO website and e-commerce store. QIVIUT & CO is the official brand name of QIVIUT & CO LIMITED, a limited liability company registered in England and Wales. When using our website or ordering goods from our e-commerce store you are subject to our rules, policies, guidelines, terms and conditions stated on this site or elsewhere in our company communications. We reserve the right to change this site and the terms and conditions at any time and without prior notice. Accessing, browsing, or otherwise using the site indicates your acceptance of our terms and conditions.
WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY:
Other than as stated, we make no warranties or claims about our products or website. In general, while we stand behind our products and website content we shall in no way be liable for any indirect, incidental, special or consequential damages or compensation arising out of or in any way connected with the use of our products or reliance on the information provided on our website or in any other company communications. Accordingly, we do not make any representations regarding the use of our products or the content of our website and other communications in terms of accuracy and reliability. In the event of any dispute or claim, our liability will be strictly and solely limited to a full refund of the price of any products purchased and not otherwise subject to any monetary compensation.
COOKIE POLICY:
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.
In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymous tracking data to third party applications like Google Analytics, all with a view to making your browsing experience better.
However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
This cookies and privacy policy applies only to this website and does not apply to 3rd party sites or to other websites which we may link to or which may be framed by us. Please consult the cookies and privacy policy of such other websites for their terms of use.
PRIVACY:
QIVIUT & CO takes the privacy of our users and their personal data extremely seriously. We will never sell, exchange, rent or otherwise share your personal information without your consent at any time to anyone.
USING YOUR INFORMATION:
We will only collect such personal information as that which you have chosen to provide to us either by inquiry forms on the site or sending us other communications. Please do not send us any personal information you do not wish us to use.
COOKIES:
Cookies as described above are stored on the user’s device allowing us to recognise users and store relevant information about them to enhance the user experience and ensure security. We do not use cookies to store any information on the user’s device or to monitor that device’s activities. There are different types of cookies that may be stored on your device:
A session cookie which is removed when you close your browser. This cookie contains no information about you or your browser.
A persistent cookie which is stored on the user’s device between browser sessions allowing us to remember user preferences and actions. A first party cookie is set by the website whose address appears in the URL window.
A third party cookie is set from a domain that is different from the one visited by the user (e.g., Facebook, Google+, Twitter, etc.).
A third party cookie is controlled by the domain that sets it and not by us. Consult the cookies and privacy policy of those third parties to understand their usage of your data.
DISCLOSING YOUR INFORMATION:
We reserve the right to disclose personal information when required by applicable law or if we are ordered to do so by a court of competent jurisdiction or other similar body.
YOUR AGREEMENT:
By browsing our website and giving us any personal data via cookies as set out above, you agree to our Cookies and Privacy Policy and how we use your personal data.
We reserve the right to change this policy from time to time without prior notice.
Frequently Asked Questions
If we can’t answer your question below please feel free to contact us for further assistance.
Which Size Should I Choose
Please consult the Sizing instructions link found at the footer of any page. As indicated therein, determining your correct size for The Qiviut Jacket and The Q & Co Tee is important for a number of reasons but the main one is that they are both limited edition garments and, therefore, only available in limited quantities in each size.
Accordingly, it is important to get the size right the first time because while we will gladly exchange for a different size we can only do so subject to availability. In the event we cannot provide the correct size on an exchange the full purchase price will be refunded.
How Is Your Musk Ox Fibre Harvested
Since musk ox are wild animals there are only three ways of harvesting their fibre:
1) Collecting it off of the tundra during the animals’ annual molt. As you can imagine, this is quite inefficient, is only done in small quantities by natives living near musk ox habitat and typically provides poor quality fibre contaminated with dirt and other residue that must be substantially processed before it is usable with potential damage to the fibre.
2) In the two locales where small, semi-domesticated herds of musk ox are husbanded, both in Alaska, the animals can be placed in a squeeze shoot to limit their mobility while their fibre is combed out by hand, also done during the annual molt. This can result in high quality fibre but is only available in very small quantities.
3) In Alaska, Canada and Greenland, primarily subsistence natives are permitted by the respective governments to hunt a limited number of musk ox for meat each winter, the limited number determined by what will maintain a healthy musk ox population in the respective locales. After dressing the animals from a successful hunt, the hunters sell off the hides to qiviut processors for extra income. The processors then comb out the fibre from the hides by hand. It is strictly a by-product of food acquisition.
QIVIUT & CO uses fibre sourced from processors in Canada and Greenland harvesting via the third method. Until now, these processors harvested qiviut to be made only into yarn for sale to home hobbyists knitting garments by hand.
The Qiviut Jacket and our qiviut accessories are the first use of musk ox fibre in garments manufactured in commercial quantities and, in the case of The Qiviut Jacket, using musk ox hair for insulation as well as knitted fabric. Needless to say, whether or not qiviut was harvested, musk ox would continue to be hunted in permitted numbers for their meat. But because it is harvested as a prized fibre, it provides significant economic benefit to the native hunters, the processors, and all of the small business people up the manufacturing chain who now have an expanded market for their goods and services.
What Is The Qiviut & Co No Questions asked Guaranty?
We recognise that qiviut products are significant purchases for most people. At the same time, we completely stand behind the outstanding quality of what we sell and all of the claims we make for our products. Therefore, if you are dissatisfied with any item you purchase from us for any reason you can return it in its original, unworn and unwashed condition within 30 days of purchase for a complete refund of the purchase price, no questions asked. (See a full description of our returns and exchange policy here.) We think 30 days is a reasonable, if not generous, period of time for someone to make up their mind about our products.
Just contact us at concierge@qiviutandco.com for return instructions. We will do all of the paperwork for you. That’s all there is to it.
What this guaranty does not mean is that you should expect a refund for an item returned to us in damaged, worn, washed or otherwise unsaleable condition or used for more than 30 days from purchase. That disclaimer notwithstanding, we are extremely customer service oriented and will do our best to accommodate any reasonable exchange or refund request. Our goal is to have satisfied non-customers as much as it is to have enthusiastic customers.
Can I send Qiviut & Co Products as gifts?
Most definitely but note that it is slightly different with our flagship product, The Qiviut Jacket. That is a special item because it is a numbered and registered limited edition whose identity is maintained in that database. While a jacket is normally associated with the named purchaser in database, he or she may designate another individual for that purpose by contacting customer service at concierge@qiviutandco.com with that request. The gift recipient will then receive The Qiviut Jacket with his or her name on the Certificate of Authenticity.
Because our presentation of all QIVIUT & CO items when shipped is eye-catching already, we do not offer a gift wrapping option but we can include a personalised gift note by requesting same when e-mailing our concierge.
To Which Countries Can You Ship?
We currently ship worldwide except to Israel, Russia and Turkey where local restrictions make courier delivery difficult.
For orders of £75 or more, shipping is free for both delivery and any returns for exchange or refund. Orders less than £75 incur a flat rate shipping charge of £5 and the cost of a returning or exchanging an item(s) is the responsibility of the customer.
What is the Q Club?
The Q Club is our method of benefiting our most enthusiastic supporters. By joining The Q Club you create an account with us that will streamline all purchases and purchase tracking thereafter and ensure that you have notice about and access to all new products in advance of the general public (and, potentially, before our limited editions are sold out). It is also planned that Q Club members will receive special offers as our brand grows and evolves. Joining is very straight forward and quick via the link found on our home page menu.
Can I order by phone?
Yes, by using the Concierge Call link found at the foot of any page on our website. As a small company we may not always be available but you can leave a phone number and we will call you back promptly.
What payment methods does Qiviut & Co accept?
We accept American Express, VISA and MasterCard credit or debit cards, PayPal (including ApplePay or AndroidPay) or electronic funds transfer. If you wish to pay by EFT, please contact our Concierge service for bank details.
What VAT, Import Duty and Charges are payable?
The displayed list price of our products includes VAT at the UK rate for all shipments within the EU. We offer tax free shopping for non-EU delivery destinations which is automatically deducted at checkout. This is to compensate for any import duties and taxes that may be levied by the non-EU destination country and paid by the customer so as to attempt to make our products approximately the same landed price no matter where in the world they are delivered.
Any customs or import duties for shipments to non-EU destinations are charged once the parcel reaches its destination country. These charges are the responsibility of the recipient who will be advised by DHL of the amount to be paid before delivery can be completed. Unfortunately, QIVIUT & CO has no control over these charges, and cannot tell you what the exact cost will be as customs policies and import duties vary widely from country to country. Most countries have online import duty and taxes estimators that can be found via a Google search or, if you wish, please contact concierge@qiviutandco.com and we can provide an estimate. Please note, however, that the customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes and authorises QIVIUT & CO to take payment for same.
Shipping Information
For all orders received by 3PM UK time, despatch will be on the same day. For orders received after this time, despatch will occur the following business day.
For all items other than Ox Socks and the Q&CO Shirt, we use DPD as our designated shipper in the United Kingdom and DHL as our designated shipper for the rest of the world. Both companies offer end to end tracking service and you can be notified by e-mail or text of the status of your order. Delivery time to all UK destinations is typically 1-2 business days and for other allowed international destinations 2-5 business days. All shipments require a signature upon delivery.
Ox Socks and the Q&CO Shirt are shipped via Royal Mail and are tracked but do not require a signature.
We ship worldwide except to Israel, Russia and Turkey where local restrictions make assured and timely delivery difficult. Customers interested in delivery to these countries should contact concierge@qiviutandco.com to discuss alternative delivery methods.
For orders of £75 or greater, shipping and returns are free of charge to and from any allowed destination. Orders less than £75 incur a flat rate shipping charge of £5 and the cost of returning or exchanging an item(s) is the customer’s responsibility.
Special Country Specific Requirements
BRAZIL
Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.
Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a customs broker to ensure you comply and to avoid the risk of confiscation.
CHINA
Because clearance procedures vary between Chinese gateways, contact your local DHL office on the telephone numbers following for further guidance.
Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).
From the rest of the world:
North China – 86 10 67806680
East China – 86 21 55514777
South China – 86 20 86669288
GCC COUNTRIES
Copies of these documents must be provided to DHL when shipments arrive to the following destinations:
Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)
Bahrain – your Civil Population Registration (CPR or ID Card)
Qatar – your Qatar Identification Number (QID)
South Korea All South Korean postcodes must now be 5 digits.
RETURN AND EXCHANGE POLICY
RETURNS:
Our return policy is quite simple: You can return any QIVIUT & CO product in its original condition (unworn, unwashed and undamaged with all original packaging and garment tags) at any time within 30 days of purchase for a full refund of the purchase price, no questions asked. We just need to be able to re-sell the item(s) you are returning.
Returns for refund are accomplished by contacting our concierge service by e-mail at concierge@qiviutandco.com. We aim to respond within 24 hours with detailed return instructions. Refunds can only be made by crediting the original purchaser’s form of payment.
EXCHANGES:
Exchanges for size, colour or style may also be done within 30 days of purchase by the same e-mail request to our concierge service. However, an exchange for size of The Qiviut Jacket is a bit more complicated because of the numbering and registration of each jacket and the limited availability of sizes. A jacket once numbered on a Certificate of Authenticity always retains its limited edition registration number but is linked to a unique serial number on the garment in our database. The jacket number will be permanently referenced to the initial buyer or his or her designee but the serial number to which the jacket number is linked will change upon an exchange and a new Certificate of Authenticity issued. While we will always try to accommodate exchanges insofar as possible, because of the limited edition of The Qiviut Jacket a desired size may not be available. Where a satisfactory exchange cannot be accomplished a refund of the full purchase price will be made by crediting the original buyer’s form of payment.
RETURNS & EXCHANGES TERMS AND GUIDELINES
• All returned items must be unworn, unwashed and complete with original tags and packaging. We just need to be able to re-sell the item(s) you are returning or exchanging.
• For all orders of £75 or more, we offer free shipping for all returns and exchanges when done through our designated couriers, DPD (UK) and DHL (ROW), and from the same destination to which your order was originally shipped. You will be given instructions how to accomplish this when you contact our concierge service.
• Orders less than £75 incur a flat rate shipping charge of £5 and the cost of returning or exchanging an item(s) is the responsibility of the customer.
• A return or exchange should be sent in the same packaging it was received along with all packaging materials and garment tags.
• If returning an item from outside the EU, please prominently mark ‘RETURNED GOODS’ on the packaging to avoid any customs charges. QIVIUT & CO cannot be responsible for any return custom charges made and may refuse the shipment.
CONCIERGE CONTACT ENQUIRY
Please complete the form below and one of our concierges will reply within 24 hours.
Feel the Fibre
The amazing qiviut fibre we use in our products has to be seen – and felt – to be believed. Please fill out your details below if you are interested in receiving a free sample to better appreciate the qiviut experience.
Our Environmental Policy
Sustainability is a core value at QIVIUT & CO. As explained in our FAQ, we currently acquire our qiviut and guard hair from animals hunted in the winter for meat by subsistence natives in Canada and Greenland as permitted in limited numbers by the respective regional governments. The natives keep the meat and sell off the hides to the “mom and pop” processors who comb out the fibre we purchase. This supplies supplemental income to the natives and others involved in the supply chain. The number of permits issued varies each year according to the governmental determination of what amount can maintain the health of the overall musk ox population. These subsistence hunters hunt in order to survive in accordance with their traditional way of life, and QIVIUT & CO only uses the by-product of this centuries-old life sustaining food source. Unlike most furs and feathers used in clothing, the use of musk ox fibre has no impact on the amount of animals harvested.
This said, the long term goal of the company is to replicate the experience of two small operations in Alaska and create a substantial domesticated herd of musk ox which can be live combed annually for qiviut and guard hair. This effort will be particularly important if climate change continues to have an adverse impact on the arctic environment in which musk ox have survived and thrived for millennia.
Caring for Qiviut
Qiviut is a delicate luxury fibre requiring particular care. Our official instruction is to SPECIALIST CLEAN all qiviut items. However, because qiviut is a hair it can be carefully hand washed and many people claim this is better for the fibre.
To hand wash any qiviut content knitwear, including Ox Socks and the removable knitted trim on The Qiviut Jacket, do the following:
1. Before washing remove any pilling with a pill comb or shaving machine.
2. Turn the garment inside out if applicable (e.g., socks or a jumper/sweater).
3. Fill a clean basin with lukewarm water <30º C (<85º F). Add 50ml Woolite detergent or 30ml baby shampoo for extra softness and mix by hand.
4. Gently massage the garment. Do not twist, stretch or rub. Leave to soak for no more than 3-5 minutes.
5. Rinse thoroughly in lukewarm water until all trace of soap is removed.
6. Lay flat on dry towel and then roll up gently to remove any excess water.
7. Lay flat on new towel to air dry away from direct sunlight. NEVER TUMBLE DRY OR HANG. When dry turn garment outside in (again, if applicable).
8. Optional) Lightly press with a cool iron (or iron at low temperature with a pressing cloth so as not to directly touch the fabric) to restore to original shape and condition.
Qiviut is hypoallergenic and does not retain odour so cleaning need only be done infrequently.
The Qiviut Jacket Stockists
(The Qiviut Jacket Only)
-
Andrew Gardner Ltd.
The Tanyard
Tring Road
Wendover, Buckinghamshire,
HP22 6ND
UK+44 (0) 1296 625488
-
R Gledhill Ltd.
Pringle Mill
Pringle Lane
Delph, Saddleworth,
OL3 5EX
UK+44 (0)1457 874 651
Ox Socks
Multiple pair savings pricing*
| QTY | PRICE | PRICE / PAIR | EX-VAT | |
| 1 | £24.50 | £24.50 | £20.42 | £5 |
| 2 | £48 | £24 | £40 | £5 |
| 3 | £70.50 | £23.50 | £58.75 | £5 |
| 4 | £92 | £23 | £76.67 | free |
| 5 | £112.50 | £22.50 | £99.75 | free |
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