Frequently Asked Questions
Please consult the Sizing instructions link found at the footer of any page. As indicated therein, determining your correct size for The Qiviut Jacket and The Q & Co Tee is important for a number of reasons but the main one is that they are both limited edition garments and, therefore, only available in limited quantities in each size.
Accordingly, it is important to get the size right the first time because while we will gladly exchange for a different size we can only do so subject to availability. In the event we cannot provide the correct size on an exchange the full purchase price will be refunded.
Since musk ox are wild animals there are only three ways of harvesting their fibre:
1) Collecting it off of the tundra during the animals’ annual molt. As you can imagine, this is quite inefficient, is only done in small quantities by natives living near musk ox habitat and typically provides poor quality fibre contaminated with dirt and other residue that must be substantially processed before it is usable with potential damage to the fibre.
2) In the two locales where small, semi-domesticated herds of musk ox are husbanded, both in Alaska, the animals can be placed in a squeeze shoot to limit their mobility while their fibre is combed out by hand, also done during the annual molt. This can result in high quality fibre but is only available in very small quantities.
3) In Alaska, Canada and Greenland, primarily subsistence natives are permitted by the respective governments to hunt a limited number of musk ox for meat each winter, the limited number determined by what will maintain a healthy musk ox population in the respective locales. After dressing the animals from a successful hunt, the hunters sell off the hides to qiviut processors for extra income. The processors then comb out the fibre from the hides by hand. It is strictly a by-product of food acquisition.
QIVIUT & CO uses fibre sourced from processors in Canada and Greenland harvesting via the third method. Until now, these processors harvested qiviut to be made only into yarn for sale to home hobbyists knitting garments by hand.
The Qiviut Jacket and our qiviut accessories are the first use of musk ox fibre in garments manufactured in commercial quantities and, in the case of The Qiviut Jacket, using musk ox hair for insulation as well as knitted fabric. Needless to say, whether or not qiviut was harvested, musk ox would continue to be hunted in permitted numbers for their meat. But because it is harvested as a prized fibre, it provides significant economic benefit to the native hunters, the processors, and all of the small business people up the manufacturing chain who now have an expanded market for their goods and services.
We recognise that qiviut products are significant purchases for most people. At the same time, we completely stand behind the outstanding quality of what we sell and all of the claims we make for our products. Therefore, if you are dissatisfied with any item you purchase from us for any reason you can return it in its original, unworn and unwashed condition within 30 days of purchase for a complete refund of the purchase price, no questions asked. (See a full description of our returns and exchange policy here.) We think 30 days is a reasonable, if not generous, period of time for someone to make up their mind about our products.
Just contact us at email@example.com for return instructions. We will do all of the paperwork for you. That’s all there is to it.
What this guaranty does not mean is that you should expect a refund for an item returned to us in damaged, worn, washed or otherwise unsaleable condition or used for more than 30 days from purchase.
That disclaimer notwithstanding, we are extremely customer service oriented and will do our best to accommodate any reasonable exchange or refund request. Our goal is to have satisfied non-customers as much as it is to have enthusiastic customers.
Most definitely but note that it is slightly different with our flagship product, The Qiviut Jacket. That is a special item because it is a numbered and registered limited edition whose unique identity is maintained in our jacket database. While a jacket is normally associated with the named purchaser in our database, when giving a jacket as a gift he or she may designate another individual for that purpose by contacting customer service at firstname.lastname@example.org with that request. The gift recipient will then receive The Qiviut Jacket with his or her name on the Certificate of Authenticity.
Because our presentation of all QIVIUT & CO items when shipped is eye-catching already, we do not offer a gift wrapping option but we can include a personalised gift note by requesting same when e-mailing our concierge.
We currently ship worldwide except to Israel, Russia and Turkey where local restrictions make courier delivery difficult.
Depending upon the type of shipping requested (Normal or Express), shipping is free for orders above a certain order size ranging from £50 to £200. Where Normal shipping is slected the cost of returning or exchanging an item(s) is the responsibility of the customer.
Yes, by using the Concierge Call link found at the foot of any page on our website. As a small company we may not always be available but you can leave a phone number and we will call you back promptly.
We accept American Express, VISA and MasterCard credit or debit cards, and PayPal (including ApplePay or AndroidPay). We also accept electronic funds transfer. If you wish to pay by EFT, please contact our Concierge service for bank details.
The displayed list price of our products includes VAT at the UK rate for all shipments within the UK. Shipments to the rest of the world qualify for ex-VAT pricing that will be automatically calculated at checkout. However, import duty and taxes may be assessed by the destination country and remain the customer’s responsibility (see below). As of 1 January 2021, shipments to EU countries will qualify for ex-VAT pricing or may be 0% rated for VAT depending upon the country of origin of the goods being shipped. Again, any import duty and taxes assessed by the destination EU country remain the responsibility of the customer.
We offer tax free shopping for non-UK delivery destinations which is automatically calculated at checkout. This is to compensate for any import duties and taxes that may be levied by the non-UK destination country and paid by the customer so as to attempt to make our products approximately the same landed price no matter where in the world they are delivered.
Any customs or import duties for shipments to non-UK destinations are charged, if at all, once the parcel reaches its destination country. These charges are the responsibility of the recipient who will be advised by DHL, typically by text message, of the amount to be paid before delivery can be completed. Unfortunately, QIVIUT & CO has no control over these charges, and cannot tell you what the exact cost will be as customs policies and import duties vary widely from country to country. Most countries have online import duty and taxes estimators that can be found via a Google search or, if you wish, please contact email@example.com and we can provide an estimate. Please note, however, that the customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes and authorises QIVIUT & CO to take payment for same.