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OUR CONCIERGE GROUP IS AVAILABLE TO CHAT 8:30AM-6PM UK TIME MONDAY-FRIDAY.
Selecting the correct size is important to you and us for a number of reasons:
The Qiviut Jacket is a limited edition which means that there are only limited quantities available in each of the four sizes that we offer.
(in inches – for guidance only)
|The Qiviut Jacket||36||39||42||45|
|UK and US||36||38||40||42|
|Germany & France||42||44||46||48|
To find your correct size follow the diagram above and the instructions below, then compare your measurements to the body sizing chart.
Holding onto the beginning of the tape measure pass the other end of the tape measure around your back under your arms until it meets the beginning. Draw it in until it sits comfortably around your chest, not pulling it in too tightly. Note this measurement.
Holding onto the beginning of the tape measure pass the other end of the tape measure around to your back under your arms and over the fullest part of your chest. Let the tape measure meet drawing it in until it sits comfortably around your chest not pulling it too tightly. Note this measurement.
Holding onto the beginning of the tape measure below your navel and in line with your hips pass the other end of the tape measure around your back and across your hips until it meets the beginning. Draw it in until it sits comfortably around your hips, not pulling it too tightly. Note this measurement.
After finding the centre back measuring point at the bottom of your neck and the top of your back bone, pass your tape measure from this point over your shoulder to your elbow and then down your wrist. Note this measurement.
|Chest||36 in / 91.5 cm||39 in / 99 cm||42 in / 106.5 cm||45 in / 114 cm|
|Waist||31½ in / 80 cm||35 in / 89 cm||38½ in / 98 cm||42 in / 107 cm|
|Hips||38 in / 96 cm||40¾ in / 103.5 cm||43½ in / 111 cm||46½ in / 118.5 cm|
|Arm (to wrist)||31¾ in / 80 cm||32¼ in / 82 cm||33 in / 84 cm||33¾ in / 86 cm|
|Bust||36 in / 91.5 cm||39 in / 99 cm||42 in / 106.5 cm||45 in / 114 cm|
|Waist||27½ in / 71 cm||30½ in / 77.5 cm||33½ in / 85 cm||36½ in / 92.5 cm|
|Hips||38 in / 97 cm||41 in / 104.5 cm||44 in / 112 cm||47 in / 119.5 cm|
|Arm (to wrist)||31 in / 78.5 cm||31¾ in / 80.5 cm||32½ in / 82.5 cm||33¼ in / 84.5 cm|
Alternatively, if you have an existing jacket that fits you well you may just want to compare that garment’s measurements with the data for The Qiviut Jacket in the chart below consulting the jacket measuring points diagram for guidance. There are two additional body measurements that may be helpful to you for this purpose:
Find the top of your backbone below your neck and use this as your centre back measuring point. Holding onto the beginning of the tape measure at your centre back, drop the tape measure down to find the length at which The Qiviut Jacket will finish on you according to the Jacket Sizing Chart.
After finding the length of the jacket and where it finishes on you, you can then get an idea of the fit at the hem by passing a tape measure around your body at this point and letting the beginning of the tape meet at the measurement indicated in the Jacket Sizing Chart.
|A||Chest||45 in / 114.5 cm||48 in / 122 cm||51 in / 129.5 cm||54 in / 137 cm|
|B||Hem||41 in / 104.5 cm||44 in / 112 cm||47 in / 119.5 cm||50 in / 127 cm|
|C||Back Length||32¾ in / 83.5 cm||33½ in / 85 cm||34 in / 86.5 cm||34½ in / 88 cm|
|D||Shoulder||4¾ in / 12 cm||5 in / 12.5 cm||5⅛ in / 13 cm||5¼ in / 13.5 cm|
|E||Sleeve||27 in / 68.5 cm||27½ in / 70 cm||28⅛ in / 71.5 cm||28¾ in / 73 cm|
|F||Hips||41¾ in / 106.5 cm||44¾ in / 114 cm||47¾ in / 121.5 cm||50¾ in / 129 cm|
|36 in / 91.5 cm||38 in / 96.5 cm||40 in / 101.5 cm||42 in / 106.5 cm||44 in / 111.5 cm|
|Chest (circumference)||38⅛ in / 97 cm||40⅛ in / 102 cm||42½ in / 108 cm||44¾ in / 114 cm||47¼ in / 120 cm|
|Back Length||26¾ in / 68 cm||27½ in / 70 cm||28&⅜ in / 72 cm||29&⅛ in / 74 cm||30 in / 76 cm|
|Shoulder Length||5¾ in / 14.5 cm||5⅞in / 15 cm||6⅛ in / 15.5 cm||6¼ in / 16 cm||6½ in / 16.5 cm|
|Sleeve Length||7½ in / 19 cm||7¾ in / 20 cm||8¼ in / 21 cm||8½ in / 22 cm||9 in / 23 cm|
Welcome to the QIVIUT & CO website and e-commerce store. QIVIUT & CO is the official brand name of QIVIUT & CO LIMITED, a limited liability company registered in England and Wales. When using our website or ordering goods from our e-commerce store you are subject to our rules, policies, guidelines, terms and conditions stated on this site or elsewhere in our company communications. We reserve the right to change this site and the terms and conditions at any time and without prior notice. Accessing, browsing, or otherwise using the site indicates your acceptance of our terms and conditions.
WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY:
Other than as stated, we make no warranties or claims about our products or website. In general, while we stand behind our products and website content we shall in no way be liable for any indirect, incidental, special or consequential damages or compensation arising out of or in any way connected with the use of our products or reliance on the information provided on our website or in any other company communications. Accordingly, we do not make any representations regarding the use of our products or the content of our website and other communications in terms of accuracy and reliability. In the event of any dispute or claim, our liability will be strictly and solely limited to a full refund of the price of any products purchased and not otherwise subject to any monetary compensation.
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QIVIUT & CO takes the privacy of our users and their personal data extremely seriously. We will never sell, exchange, rent or otherwise share your personal information without your consent at any time to anyone.
USING YOUR INFORMATION:
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DISCLOSING YOUR INFORMATION:
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We reserve the right to change this policy from time to time without prior notice.
If we can’t answer your question below please feel free to contact us for further assistance.
For all orders received by 2PM UK time, despatch will be on the same day. For orders received after this time, despatch will occur the following business day.
We use DPD as our designated shipper in the United Kingdom and DHL as our designated shipper for the rest of the world. Both companies offer end to end tracking service and you can be notified by e-mail or text of the status of your order. Delivery time to all UK destinations is typically 1-2 business days and for other allowed international destinations 2-5 business days. All shipments require a signature upon delivery.
We ship worldwide except to Israel, Russia and Turkey where local restrictions make assured and timely delivery difficult. Customers interested in delivery to these countries should contact email@example.com to discuss alternative delivery methods.
Shipping and returns are free of charge to and from any allowed destination.
Special Country Specific Requirements
Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.
Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a customs broker to ensure you comply and to avoid the risk of confiscation.
Because clearance procedures vary between Chinese gateways, contact your local DHL office on the telephone numbers following for further guidance.
Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).
From the rest of the world:
North China – 86 10 67806680
East China – 86 21 55514777
South China – 86 20 86669288
Copies of these documents must be provided to DHL when shipments arrive to the following destinations:
Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)
Bahrain – your Civil Population Registration (CPR or ID Card)
Qatar – your Qatar Identification Number (QID)
South Korea All South Korean postcodes must now be 5 digits.
Our return policy is quite simple: You can return any QIVIUT & CO product in its original condition (unworn and undamaged with all original packaging and garment tags) at any time within 30 days of purchase for a full refund of the purchase price, no questions asked. Returns are accomplished by contacting us by e-mail at firstname.lastname@example.org for a Return Authorisation Number (RAN). We aim to respond within 24 hours with detailed return instructions. Refunds can only be made by crediting the original purchaser’s form of payment.
Exchanges for size or colour may also be requested within 30 days of purchase by the same Return Authorisation Number application process. However, an exchange for size of The Qiviut Jacket is a bit more complicated because of the numbering and registration of each jacket and the limited availability of sizes. A jacket once numbered on a Certificate of Authenticity always retains its limited edition registration number but is linked to a unique serial number on the garment in our database. The jacket number will be permanently referenced to the initial buyer or his or her designee. However, the serial number to which the jacket number is linked will change upon an exchange and a new Certificate of Authenticity issued. While we will always try to accommodate exchanges insofar as possible, because of the limited edition of The Qiviut Jacket a desired size may not be available. Where a satisfactory exchange cannot be accomplished a refund of the full purchase price will be made by crediting the original buyer’s form of payment.
• All returned items must be unworn, unwashed and complete with original tags and packaging.
• We offer free shipping for all returns and exchanges when done through our designated couriers, DPD (UK) and DHL (ROW), and from the same destination to which your order was originally shipped. You will be given instructions how to accomplish this when you contact our concierge services for your Return Authorisation Number.
• A return or exchange should be sent in the same packaging it was received along with all packaging materials and garment tags.
• If returning an item from outside the EU, please prominently mark ‘RETURNED GOODS’ on the packaging to avoid any customs charges. QIVIUT & CO cannot be responsible for any return custom charges made and may refuse the shipment.
Please complete the form below and one of our concierges will reply within 24 hours.
Sustainability is a core value at QIVIUT & CO. As explained in our FAQ, we currently acquire our qiviut and guard hair from animals hunted in the winter for meat by subsistence natives in Canada and Greenland as permitted in limited numbers by the respective regional governments. The natives keep the meat and sell off the hides to the “mom and pop” processors who comb out the fibre we purchase. This supplies supplemental income to the natives and others involved in the supply chain. The number of permits issued varies each year according to the governmental determination of what amount can maintain the health of the overall musk ox population. These subsistence hunters hunt in order to survive in accordance with their traditional way of life, and QIVIUT & CO only uses the by-product of this centuries-old life sustaining food source. Unlike most furs and feathers used in clothing, the use of musk ox fibre has no impact on the amount of animals harvested.
This said, the long term goal of the company is to replicate the experience of two small operations in Alaska and create a substantial domesticated herd of musk ox which can be live combed annually for qiviut and guard hair. This effort will be particularly important if climate change continues to have an adverse impact on the arctic environment in which musk ox have survived and thrived for millennia.
Qiviut is a delicate luxury fibre requiring particular care. Our official instruction is to SPECIALIST CLEAN all qiviut items. However, because qiviut is a hair it can be carefully hand washed and many people claim this is better for the fibre.
To hand wash any qiviut content knitwear, including the removable knitted trim on The Qiviut Jacket, do the following:
1. Before washing remove any pilling with a pill comb or shaving machine.
2. Turn the garment inside out if applicable (e.g., socks or a jumper/sweater).
3. Fill a clean basin with lukewarm water <30º C (<85º F). Add 50ml Woolite detergent or 30ml baby shampoo for extra softness and mix by hand.
4. Gently massage the garment. Do not twist, stretch or rub. Leave to soak for no more than 3-5 minutes.
5. Rinse thoroughly in lukewarm water until all trace of soap is removed.
6. Lay flat on dry towel and then roll up gently to remove any excess water.
7. Lay flat on new towel to air dry away from direct sunlight. Never tumble dry or hang. When dry turn garment outside in (again, if applicable).
8. (Optional) Lightly press with a cool iron (or iron at low temperature with a pressing cloth so as not to directly touch the fabric) to restore to original shape and condition.
Qiviut is hypoallergenic and does not retain odour so cleaning need only be done infrequently.