1 - QIVIUT & CO

Please consult the Sizing instructions link found at the footer of any page. As indicated therein, determining your correct size for The Qiviut Jacket and The Q & Co Tee is important for a number of reasons but the main one is that they are both limited edition garments and, therefore, only available in limited quantities in each size.

Accordingly, it is important to get the size right the first time because while we will gladly exchange for a different size we can only do so subject to availability. In the event we cannot provide the correct size on an exchange the full purchase price will be refunded.

Since musk ox are wild animals there are only three ways of harvesting their fibre:

1) Collecting it off of the tundra during the animals’ annual molt. As you can imagine, this is quite inefficient, is only done in small quantities by natives living near musk ox habitat and typically provides poor quality fibre contaminated with dirt and other residue that must be substantially processed before it is usable with potential damage to the fibre.

2) In the two locales where small, semi-domesticated herds of musk ox are husbanded, both in Alaska, the animals can be placed in a squeeze shoot to limit their mobility while their fibre is combed out by hand, also done during the annual molt. This can result in high quality fibre but is only available in very small quantities.

3) In Alaska, Canada and Greenland, primarily subsistence natives are permitted by the respective governments to hunt a limited number of musk ox for meat each winter, the limited number determined by what will maintain a healthy musk ox population in the respective locales. After dressing the animals from a successful hunt, the hunters sell off the hides to qiviut processors for extra income. The processors then comb out the fibre from the hides by hand. It is strictly a by-product of food acquisition.

QIVIUT & CO uses fibre sourced from processors in Canada and Greenland harvesting via the third method. Until now, these processors harvested qiviut to be made only into yarn for sale to home hobbyists knitting garments by hand.

The Qiviut Jacket and our qiviut accessories are the first use of musk ox fibre in garments manufactured in commercial quantities and, in the case of The Qiviut Jacket, using musk ox hair for insulation as well as knitted fabric. Needless to say, whether or not qiviut was harvested, musk ox would continue to be hunted in permitted numbers for their meat. But because it is harvested as a prized fibre, it provides significant economic benefit to the native hunters, the processors, and all of the small business people up the manufacturing chain who now have an expanded market for their goods and services.

We recognise that qiviut products are significant purchases for most people. At the same time, we completely stand behind the outstanding quality of what we sell and all of the claims we make for our products. Therefore, if you are dissatisfied with any item you purchase from us for any reason you can return it in its original and resaleable condition within 90 days of purchase for an exchange for another item(s) in our product line or a complete refund of the purchase price, no questions asked. (See a full description of our returns and exchange policy here.) We think 90 days is a reasonable, if not generous, period of time for someone to make up their mind about our products.

Just contact us at concierge@qiviutandco.com for return instructions. We will do all of the paperwork for you. That’s all there is to it.

What this guaranty does not mean is that you should expect a refund for an item returned to us in damaged or otherwise unsaleable condition or used for more than 90 days from purchase. That disclaimer notwithstanding, we are extremely customer service oriented and will do our best to accommodate any reasonable exchange or refund request. Our goal is to have satisfied non-customers as much as it is to have enthusiastic customers.

Most definitely but note that it is slightly different with our flagship product, The Qiviut Jacket. That is a special item because it is a numbered and registered limited edition whose unique identity is maintained in our jacket database. While a jacket is normally associated with the named purchaser in our database, when giving a jacket as a gift he or she may designate another individual for that purpose by contacting customer service at concierge@qiviutandco.com with that request. The gift recipient will then receive The Qiviut Jacket with his or her name on the Certificate of Authenticity.

Because our presentation of all QIVIUT & CO items when shipped is eye-catching already, we do not offer a gift wrapping option but we can include a personalised gift note by requesting same when e-mailing our concierge.

We currently ship worldwide except to Israel, Russia and Turkey where local restrictions make courier delivery difficult.

Depending upon the type of shipping requested (Normal or Express), shipping is free for orders above a certain order size ranging from £100 to £150. Where Normal shipping is slected the cost of returning or exchanging an item(s) is the responsibility of the customer.

Yes, by using the Concierge Call link found at the foot of any page on our website. As a small company we may not always be available but you can leave a phone number and we will call you back promptly.

We accept American Express, VISA and MasterCard credit or debit cards, and PayPal (including ApplePay or AndroidPay). We also accept electronic funds transfer. If you wish to pay by EFT, please contact our Concierge service for bank details.

The displayed list price of our products includes VAT at the UK rate for all shipments within the UK. Shipments to the rest of the world qualify for ex-VAT pricing that will be automatically calculated at checkout. However, import duty and taxes may be assessed by the destination country and remain the customer’s responsibility (see below). As of 1 January 2021, shipments to EU countries will qualify for ex-VAT pricing or may be 0% rated for VAT depending upon the country of origin of the goods being shipped. Again, any import duty and taxes assessed by the destination EU country remain the responsibility of the customer.

We offer tax free shopping for non-UK delivery destinations which is automatically calculated at checkout. This is to compensate for any import duties and taxes that may be levied by the non-UK destination country and paid by the customer so as to attempt to make our products approximately the same landed price no matter where in the world they are delivered.

Any customs or import duties for shipments to non-UK destinations are charged, if at all, once the parcel reaches its destination country. These charges are the responsibility of the recipient who will be advised by DHL, typically by text message, of the amount to be paid before delivery can be completed. Unfortunately, QIVIUT & CO has no control over these charges, and cannot tell you what the exact cost will be as customs policies and import duties vary widely from country to country. Most countries have online import duty and taxes estimators that can be found via a Google search or, if you wish, please contact concierge@qiviutandco.com and we can provide an estimate. Please note, however, that the customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes and authorises QIVIUT & CO to take payment for same.

	S	M	L	XL
The Qiviut Jacket	36	39	42	45
UK and US	36	38	40	42
Germany & France	42	44	46	48
European	46	48	50	52

MEN	S	M	L	XL
Chest	36 in / 91.5 cm	39 in / 99 cm	42 in / 106.5 cm	45 in / 114 cm
Waist	31½ in / 80 cm	35 in / 89 cm	38½ in / 98 cm	42 in / 107 cm
Hips	38 in / 96 cm	40¾ in / 103.5 cm	43½ in / 111 cm	46½ in / 118.5 cm
Arm (to wrist)	31¾ in / 80 cm	32¼ in / 82 cm	33 in / 84 cm	33¾ in / 86 cm

WOMEN	S	M	L	XL
Bust	36 in / 91.5 cm	39 in / 99 cm	42 in / 106.5 cm	45 in / 114 cm
Waist	27½ in / 71 cm	30½ in / 77.5 cm	33½ in / 85 cm	36½ in / 92.5 cm
Hips	38 in / 97 cm	41 in / 104.5 cm	44 in / 112 cm	47 in / 119.5 cm
Arm (to wrist)	31 in / 78.5 cm	31¾ in / 80.5 cm	32½ in / 82.5 cm	33¼ in / 84.5 cm

		S	M	L	XL
A	Chest	45 in / 114.5 cm	48 in / 122 cm	51 in / 129.5 cm	54 in / 137 cm
B	Hem	41 in / 104.5 cm	44 in / 112 cm	47 in / 119.5 cm	50 in / 127 cm
C	Back Length	32¾ in / 83.5 cm	33½ in / 85 cm	34 in / 86.5 cm	34½ in / 88 cm
D	Shoulder	4¾ in / 12 cm	5 in / 12.5 cm	5⅛ in / 13 cm	5¼ in / 13.5 cm
E	Sleeve	27 in / 68.5 cm	27½ in / 70 cm	28⅛ in / 71.5 cm	28¾ in / 73 cm
F	Hips	41¾ in / 106.5 cm	44¾ in / 114 cm	47¾ in / 121.5 cm	50¾ in / 129 cm

Chest	S	M	L	XL	XXL
	36 in / 91.5 cm	38 in / 96.5 cm	40 in / 101.5 cm	42 in / 106.5 cm	44 in / 111.5 cm

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	S	M	L	XL	XXL
Chest (circumference)	38⅛ in / 97 cm	40⅛ in / 102 cm	42½ in / 108 cm	44¾ in / 114 cm	47¼ in / 120 cm
Back Length	26¾ in / 68 cm	27½ in / 70 cm	28&⅜ in / 72 cm	29&⅛ in / 74 cm	30 in / 76 cm
Shoulder Length	5¾ in / 14.5 cm	5⅞in / 15 cm	6⅛ in / 15.5 cm	6¼ in / 16 cm	6½ in / 16.5 cm
Sleeve Length	7½ in / 19 cm	7¾ in / 20 cm	8¼ in / 21 cm	8½ in / 22 cm	9 in / 23 cm

LOCATION	STANDARD DELIVERY	EXPRESS DELIVERY
UK	£5	£10
EUROPE	UNDER £500 – £9	UNDER £500 – £28
	OVER £500 – £15	OVER £500 – £28
NORTH AMERICA	UNDER £500 – £15	UNDER £500 – £40
	OVER £500 – £20	OVER £500 – £60
REST OF WORLD	UNDER £500 – £20	UNDER £500 – £50
	OVER £500 – £25	OVER £500 – £70

QTY	PRICE (EX-VAT)	PRICE / PAIR (EX-VAT)
1	£17.50 (£14.58)	£17.50 (£14.58)
2	£34.00 (£28.33)	£17.00 (£14.17)
3	£50.00 (£41.67)	£16.67 (£13.89)
4	£64.00 (£53.33)	£16.00 (£13.89)
5	£76.50 (£63.75)	£15.30 (£12.75)

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CONCIERGE CONTACT

we are here to serve

CONCIERGE E-MAIL

CONCIERGE ANSWERS

Concierge Call

Sizing guidance

THE QIVIUT OX SOCKS SIZING

THE QIVIUT JACKET SIZE GUIDE

International Size Conversion Chart

How to measure

How to take body measurements

Chest (men)

Bust (women)

Hips

Arm

Body Sizing Chart

How to take jacket measurements

Back length

Hem

Jacket Measuring Points

Jacket Sizing Chart

The Q & CO Tee Size Guide

To fit chest size

Product Measurements

Privacy Policy

Frequently Asked Questions

Which Size Should I Choose

How Is Your Musk Ox Fibre Harvested

What Is The Qiviut & Co No Questions asked Guaranty?

Can I send Qiviut & Co Products as gifts?

To Which Countries Can You Ship?

Can I order by phone?

What payment methods does Qiviut & Co accept?

What VAT, Import Duty and Charges are payable?

Shipping Information

RETURN AND EXCHANGE POLICY

RETURNS & EXCHANGES TERMS AND GUIDELINES

CONCIERGE CONTACT ENQUIRY

Feel the Fibre

Our Environmental Policy

Caring for Qiviut & Cashmere

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