Let’s Get Technical

Sizing guidance

THE QIVIUT OX SOCKS SIZING

One size only

UK: 7-11 | EU: 41-46 | USA: 8-12

THE QIVIUT JACKET SIZE GUIDE

Selecting the correct size is important to you and us for a number of reasons:

The Qiviut Jacket is a limited edition which means that there are only limited quantities available in each of the four sizes that we offer.

International Size Conversion Chart

(in inches – for guidance only)

How to measure

How to take body measurements

To find your correct size follow the diagram above and the instructions below, then compare your measurements to the body sizing chart.

Chest (men)

Holding onto the beginning of the tape measure pass the other end of the tape measure around your back under your arms until it meets the beginning. Draw it in until it sits comfortably around your chest, not pulling it in too tightly. Note this measurement.

Bust (women)

Holding onto the beginning of the tape measure pass the other end of the tape measure around to your back under your arms and over the fullest part of your chest. Let the tape measure meet drawing it in until it sits comfortably around your chest not pulling it too tightly. Note this measurement.

Hips

Holding onto the beginning of the tape measure below your navel and in line with your hips pass the other end of the tape measure around your back and across your hips until it meets the beginning. Draw it in until it sits comfortably around your hips, not pulling it too tightly. Note this measurement.

Arm

After finding the centre back measuring point at the bottom of your neck and the top of your back bone, pass your tape measure from this point over your shoulder to your elbow and then down your wrist. Note this measurement.

Body Sizing Chart

How to take jacket measurements

Alternatively, if you have an existing jacket that fits you well you may just want to compare that garment’s measurements with the data for The Qiviut Jacket in the chart below consulting the jacket measuring points diagram for guidance. There are two additional body measurements that may be helpful to you for this purpose:

Back length

Find the top of your backbone below your neck and use this as your centre back measuring point. Holding onto the beginning of the tape measure at your centre back, drop the tape measure down to find the length at which The Qiviut Jacket will finish on you according to the Jacket Sizing Chart.

Hem

After finding the length of the jacket and where it finishes on you, you can then get an idea of the fit at the hem by passing a tape measure around your body at this point and letting the beginning of the tape meet at the measurement indicated in the Jacket Sizing Chart.

Jacket Measuring Points

Jacket Sizing Chart

The Q & CO Tee Size Guide

To fit chest size

Product Measurements

Privacy Policy

Welcome to the QIVIUT & CO website and e-commerce store. QIVIUT & CO is the official brand name of QIVIUT & CO LIMITED, a limited liability company registered in England and Wales. When using our website or ordering goods from our e-commerce store you are subject to our rules, policies, guidelines, terms and conditions stated on this site or elsewhere in our company communications. We reserve the right to change this site and the terms and conditions at any time and without prior notice. Accessing, browsing, or otherwise using the site indicates your acceptance of our terms and conditions.

WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY:

Other than as stated, we make no warranties or claims about our products or website. In general, while we stand behind our products and website content we shall in no way be liable for any indirect, incidental, special or consequential damages or compensation arising out of or in any way connected with the use of our products or reliance on the information provided on our website or in any other company communications. Accordingly, we do not make any representations regarding the use of our products or the content of our website and other communications in terms of accuracy and reliability. In the event of any dispute or claim, our liability will be strictly and solely limited to a full refund of the price of any products purchased and not otherwise subject to any monetary compensation.

COOKIE POLICY:

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymous tracking data to third party applications like Google Analytics, all with a view to making your browsing experience better.

However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

This cookies and privacy policy applies only to this website and does not apply to 3rd party sites or to other websites which we may link to or which may be framed by us. Please consult the cookies and privacy policy of such other websites for their terms of use.

PRIVACY:

QIVIUT & CO takes the privacy of our users and their personal data extremely seriously. We will never sell, exchange, rent or otherwise share your personal information without your consent at any time to anyone.

USING YOUR INFORMATION:

We will only collect such personal information as that which you have chosen to provide to us either by inquiry forms on the site or sending us other communications. Please do not send us any personal information you do not wish us to use.

COOKIES:

Cookies as described above are stored on the user’s device allowing us to recognise users and store relevant information about them to enhance the user experience and ensure security. We do not use cookies to store any information on the user’s device or to monitor that device’s activities. There are different types of cookies that may be stored on your device:

A session cookie which is removed when you close your browser. This cookie contains no information about you or your browser.

A persistent cookie which is stored on the user’s device between browser sessions allowing us to remember user preferences and actions. A first party cookie is set by the website whose address appears in the URL window.

A third party cookie is set from a domain that is different from the one visited by the user (e.g., Facebook, Google+, Twitter, etc.).

A third party cookie is controlled by the domain that sets it and not by us. Consult the cookies and privacy policy of those third parties to understand their usage of your data.

DISCLOSING YOUR INFORMATION:

We reserve the right to disclose personal information when required by applicable law or if we are ordered to do so by a court of competent jurisdiction or other similar body.

YOUR AGREEMENT:

By browsing our website and giving us any personal data via cookies as set out above, you agree to our Cookies and Privacy Policy and how we use your personal data.

We reserve the right to change this policy from time to time without prior notice.

Our order deadlines for Christmas delivery

Shipping Information

Orders can be shipped from our fulfilment facility in the UK to most global destinations. For all orders received by 2PM UK time, despatch will be on the same day. For orders received after this time, despatch will occur the following business day.

We understand that “Free Shipping” is a very popular marketing technique and, in fact, offered it ourselves for the past years. However, for a business that wants to stay in business nothing is really “free” and most retailers mark up their prices to compensate for “free delivery”, particularly in the current economic climate when all carriers have increased their shipping rates dramatically.

We think most shoppers understand this these days and, therefore, have chosen to reduce  our prices while being totally transparent about shipping charges that for the most part merely cover the real cost of delivery.

Shipping charges depend upon order size and destination. We offer customers two choices when it comes to shipping their orders: Standard Delivery and Express Delivery. Standard Delivery is done typically via Royal Mail with delivery times of 2-3 days (UK) and 5-12 days (ROW). Express Delivery is done typically via DPD (UK) and DHL (ROW) or similar couriers with delivery times of 1-2 days (UK) and 2-5 days (ROW). Except for very small orders, all shipments can be tracked and you will be advised of the tracking number upon despatch.

Shipping charges are as follows:

Delivery service is selected at checkout and shipping charges are automatically calculated as part of your order total with Standard Delivery being the default option (also used in order Basket total).

RETURN AND EXCHANGE POLICY

RETURNS:

Our return policy is quite simple: You can return any QIVIUT & CO product in resellable condition (i.e., undamaged with all original packaging and garment tags) at any time within 90 days of purchase, no questions asked. We just need to be able to re-sell the item(s) you are returning. We will refund the full amount paid to us exclusive of any shipping charges. Refunds can only be made by crediting the purchaser’s original form of payment.

Returns for refund are accomplished by contacting our concierge service by e-mail at concierge@qiviutandco.com. We aim to respond within 24 hours with detailed return instructions. Shipping charges for returns are the responsibility of the customer when Standard Delivery is selected. We absorb the cost of returns when Express Delivery is used.

EXCHANGES:

Exchanges for size, colour or style may also be done within 90 days of purchase by the same e-mail request to our concierge service. However, an exchange for size of The Qiviut Jacket is a bit more complicated because of the numbering and registration of each jacket and the limited availability of sizes. A jacket once numbered on a Certificate of Authenticity always retains its limited edition registration number but is linked to a unique serial number on the garment in our database. The jacket number will be permanently referenced to the initial buyer or his or her designee but the serial number to which the jacket number is linked will change upon an exchange and a new Certificate of Authenticity issued. While we will always try to accommodate exchanges insofar as possible, because of the limited edition of The Qiviut Jacket a desired size may not be available. Where a satisfactory exchange cannot be accomplished a refund of the full amount paid to us will be made by crediting the buyer’s original form of payment.

RETURNS & EXCHANGES TERMS AND GUIDELINES

• All returned items must be returned in resellable condition complete with any original tags and accessories. We just need to be able to re-sell the item(s) you are returning or exchanging.

• Shipping charges for returns and exchanges are free when the original order was shipped by Express Delivery but are the responsibility of the customer if Standard Delivery was used.

• A return or exchange should be sent in the same packaging it was received if possible or equivalent packaging if not.

• If returning an item from outside the UK, please prominently mark ‘RETURNED GOODS’ on the packaging to avoid any customs charges. We cannot be responsible for any return custom charges made and may refuse the shipment.