Sizing guidance

THE QIVIUT OX SOCKS SIZING

One size only

UK: 7-11 | EU: 41-46 | USA: 8-12

THE QIVIUT JACKET SIZE GUIDE

Selecting the correct size is important to you and us for a number of reasons:

The Qiviut Jacket is a limited edition which means that there are only limited quantities available in each of the four sizes that we offer.

International Size Conversion Chart

(in inches – for guidance only)

How to measure

How to take body measurements

To find your correct size follow the diagram above and the instructions below, then compare your measurements to the body sizing chart.

Chest (men)

Holding onto the beginning of the tape measure pass the other end of the tape measure around your back under your arms until it meets the beginning. Draw it in until it sits comfortably around your chest, not pulling it in too tightly. Note this measurement.

Bust (women)

Holding onto the beginning of the tape measure pass the other end of the tape measure around to your back under your arms and over the fullest part of your chest. Let the tape measure meet drawing it in until it sits comfortably around your chest not pulling it too tightly. Note this measurement.

Hips

Holding onto the beginning of the tape measure below your navel and in line with your hips pass the other end of the tape measure around your back and across your hips until it meets the beginning. Draw it in until it sits comfortably around your hips, not pulling it too tightly. Note this measurement.

Arm

After finding the centre back measuring point at the bottom of your neck and the top of your back bone, pass your tape measure from this point over your shoulder to your elbow and then down your wrist. Note this measurement.

Body Sizing Chart

How to take jacket measurements

Alternatively, if you have an existing jacket that fits you well you may just want to compare that garment’s measurements with the data for The Qiviut Jacket in the chart below consulting the jacket measuring points diagram for guidance. There are two additional body measurements that may be helpful to you for this purpose:

Back length

Find the top of your backbone below your neck and use this as your centre back measuring point. Holding onto the beginning of the tape measure at your centre back, drop the tape measure down to find the length at which The Qiviut Jacket will finish on you according to the Jacket Sizing Chart.

Hem

After finding the length of the jacket and where it finishes on you, you can then get an idea of the fit at the hem by passing a tape measure around your body at this point and letting the beginning of the tape meet at the measurement indicated in the Jacket Sizing Chart.

Jacket Measuring Points

Jacket Sizing Chart

The Q & CO Tee Size Guide

To fit chest size

Product Measurements

Privacy Policy

Welcome to the QIVIUT & CO website and e-commerce store. QIVIUT & CO is the official brand name of QIVIUT & CO LIMITED, a limited liability company registered in England and Wales. When using our website or ordering goods from our e-commerce store you are subject to our rules, policies, guidelines, terms and conditions stated on this site or elsewhere in our company communications. We reserve the right to change this site and the terms and conditions at any time and without prior notice. Accessing, browsing, or otherwise using the site indicates your acceptance of our terms and conditions.

WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY:

Other than as stated, we make no warranties or claims about our products or website. In general, while we stand behind our products and website content we shall in no way be liable for any indirect, incidental, special or consequential damages or compensation arising out of or in any way connected with the use of our products or reliance on the information provided on our website or in any other company communications. Accordingly, we do not make any representations regarding the use of our products or the content of our website and other communications in terms of accuracy and reliability. In the event of any dispute or claim, our liability will be strictly and solely limited to a full refund of the price of any products purchased and not otherwise subject to any monetary compensation.

COOKIE POLICY:

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymous tracking data to third party applications like Google Analytics, all with a view to making your browsing experience better.

However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

This cookies and privacy policy applies only to this website and does not apply to 3rd party sites or to other websites which we may link to or which may be framed by us. Please consult the cookies and privacy policy of such other websites for their terms of use.

PRIVACY:

QIVIUT & CO takes the privacy of our users and their personal data extremely seriously. We will never sell, exchange, rent or otherwise share your personal information without your consent at any time to anyone.

USING YOUR INFORMATION:

We will only collect such personal information as that which you have chosen to provide to us either by inquiry forms on the site or sending us other communications. Please do not send us any personal information you do not wish us to use.

COOKIES:

Cookies as described above are stored on the user’s device allowing us to recognise users and store relevant information about them to enhance the user experience and ensure security. We do not use cookies to store any information on the user’s device or to monitor that device’s activities. There are different types of cookies that may be stored on your device:

A session cookie which is removed when you close your browser. This cookie contains no information about you or your browser.

A persistent cookie which is stored on the user’s device between browser sessions allowing us to remember user preferences and actions. A first party cookie is set by the website whose address appears in the URL window.

A third party cookie is set from a domain that is different from the one visited by the user (e.g., Facebook, Google+, Twitter, etc.).

A third party cookie is controlled by the domain that sets it and not by us. Consult the cookies and privacy policy of those third parties to understand their usage of your data.

DISCLOSING YOUR INFORMATION:

We reserve the right to disclose personal information when required by applicable law or if we are ordered to do so by a court of competent jurisdiction or other similar body.

YOUR AGREEMENT:

By browsing our website and giving us any personal data via cookies as set out above, you agree to our Cookies and Privacy Policy and how we use your personal data.

We reserve the right to change this policy from time to time without prior notice.

Shipping Information

For all orders received by 3PM UK time, despatch will be on the same day. For orders received after this time, despatch will occur the following business day.

For all items other than Ox Socks and the Q&CO Shirt, we use DPD as our designated shipper in the United Kingdom and DHL as our designated shipper for the rest of the world. Both companies offer end to end tracking service and you can be notified by e-mail or text of the status of your order. Delivery time to all UK destinations is typically 1-2 business days and for other allowed international destinations 2-5 business days. All shipments require a signature upon delivery.

Ox Socks and the Q&CO Shirt are shipped via Royal Mail and are tracked but do not require a signature.

We ship worldwide except to Israel, Russia and Turkey where local restrictions make assured and timely delivery difficult. Customers interested in delivery to these countries should contact concierge@qiviutandco.com to discuss alternative delivery methods.

For orders of £75 or greater, shipping and returns are free of charge to and from any allowed destination. Orders less than £75 incur a flat rate shipping charge of £5 and the cost of returning or exchanging an item(s) is the customer’s responsibility.

Special Country Specific Requirements

BRAZIL

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.
Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a customs broker to ensure you comply and to avoid the risk of confiscation.

CHINA

Because clearance procedures vary between Chinese gateways, contact your local DHL office on the telephone numbers following for further guidance.
Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

From the rest of the world:
North China – 86 10 67806680
East China – 86 21 55514777
South China – 86 20 86669288

GCC COUNTRIES

Copies of these documents must be provided to DHL when shipments arrive to the following destinations:
Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)
Bahrain – your Civil Population Registration (CPR or ID Card)
Qatar – your Qatar Identification Number (QID)

South Korea All South Korean postcodes must now be 5 digits.

RETURN AND EXCHANGE POLICY

RETURNS:

Our return policy is quite simple: You can return any QIVIUT & CO product in its original condition (unworn, unwashed and undamaged with all original packaging and garment tags) at any time within 30 days of purchase for a full refund of the purchase price, no questions asked. We just need to be able to re-sell the item(s) you are returning.

Returns for refund are accomplished by contacting our concierge service by e-mail at concierge@qiviutandco.com. We aim to respond within 24 hours with detailed return instructions. Refunds can only be made by crediting the original purchaser’s form of payment.

EXCHANGES:

Exchanges for size, colour or style may also be done within 30 days of purchase by the same e-mail request to our concierge service. However, an exchange for size of The Qiviut Jacket is a bit more complicated because of the numbering and registration of each jacket and the limited availability of sizes. A jacket once numbered on a Certificate of Authenticity always retains its limited edition registration number but is linked to a unique serial number on the garment in our database. The jacket number will be permanently referenced to the initial buyer or his or her designee but the serial number to which the jacket number is linked will change upon an exchange and a new Certificate of Authenticity issued. While we will always try to accommodate exchanges insofar as possible, because of the limited edition of The Qiviut Jacket a desired size may not be available. Where a satisfactory exchange cannot be accomplished a refund of the full purchase price will be made by crediting the original buyer’s form of payment.

RETURNS & EXCHANGES TERMS AND GUIDELINES

• All returned items must be unworn, unwashed and complete with original tags and packaging. We just need to be able to re-sell the item(s) you are returning or exchanging.

• For all orders of £75 or more, we offer free shipping for all returns and exchanges when done through our designated couriers, DPD (UK) and DHL (ROW), and from the same destination to which your order was originally shipped.  You will be given instructions how to accomplish this when you contact our concierge service.

• Orders less than £75 incur a flat rate shipping charge of £5 and the cost of returning or exchanging an item(s) is the responsibility of the customer.

• A return or exchange should be sent in the same packaging it was received along with all packaging materials and garment tags.

• If returning an item from outside the EU, please prominently mark ‘RETURNED GOODS’ on the packaging to avoid any customs charges. QIVIUT & CO cannot be responsible for any return custom charges made and may refuse the shipment.