Shipping
&
Returns

Shipping Information

For all orders of The Qiviut Jacket received by 2PM UK time, despatch will be on the same day. For orders received after this time, despatch will occur the following business day.

For all shipments of The Qiviut Jacket we use DPD as our designated shipper in the United Kingdom and DHL as our designated shipper for the rest of the world. Both companies offer end to end tracking service and you can be notified by e-mail or text of the status of your order. Delivery time to all UK destinations is typically 1-2 business days and for other allowed international destinations 2-5 business days. All shipments require a signature upon delivery.

The Qiviut Jacket can be shipped worldwide except to Israel, Russia and Turkey where local restrictions make assured and timely delivery difficult. Customers interested in delivery to these countries should contact concierge@qiviutandco.com to discuss alternative delivery methods.

Until the end of January 2017 shipping is free of charge to any allowed destination.

Special Country Specific Requirements

Brazil

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a customs broker to ensure you comply and to avoid the risk of confiscation.

China

Because clearance procedures vary between Chinese gateways, contact your local DHL office on the telephone numbers following for further guidance.

Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

From the rest of the world:

North China – 86 10 67806680

East China – 86 21 55514777

South China – 86 20 86669288

GCC Countries

Copies of these documents must be provided to DHL when shipments arrive to the following destinations:

Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)

Bahrain – your Civil Population Registration (CPR or ID Card)

Qatar – your Qatar Identification Number (QID)

South Korea All South Korean postcodes must now be 5 digits.

Duties and Taxes

The displayed list price of The Qiviut Jacket includes VAT at the UK rate for all shipments within the EU. We offer tax free shopping for non-EU destinations which is automatically deducted at checkout. This is to compensate for any import duties and taxes that may be levied by the non-EU destination country so as to attempt to make The Qiviut Jacket approximately the same landed price to the customer no matter where in the world it is delivered.

Any customs or import duties for shipments to non-EU destinations are charged once the parcel reaches its destination country. These charges are the responsibility of the recipient who will be advised by DHL of the amount to be paid before delivery can be completed. Unfortunately, QIVIUT & CO has no control over these charges, and cannot tell you what the exact cost will be as customs policies and import duties vary widely from country to country. Most countries have online import duty and taxes estimators that can be found via  a Google search or, if you wish, please contact concierge@qiviutandco.com and we can provide an estimate. Please note, however, that the customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes and authorises QIVIUT & CO to take payment for same.

Return and Exchange Policy

Returns:

Our return policy is quite simple: You can return a jacket in its original condition (unworn and undamaged with all original packaging and garment tags) at any time within 30 days of purchase for a full refund of the purchase price, no questions asked. Returns are accomplished by contacting us by e-mail at concierge@qiviutandco.com for a Return Authorisation Number (RAN) application or by downloading it here. We aim to respond within 24 hours with detailed return instructions. Refunds can only be made by crediting the original purchaser’s form of payment.

Exchanges:

The only variable on The Qiviut Jacket is size and an exchange for this purpose may also be requested within 30 days of purchase by the same Return Authorisation Number application process. However, an exchange for size is a bit more complicated because of the numbering and registration of each jacket and the limited availability of sizes. A jacket once numbered on a Certificate of Authenticity always retains its 1-500 number but is linked to a unique serial number on the garment in our database. The jacket number will be permanently referenced to the initial buyer or his or her designee. However, the serial number to which the jacket number is linked will change upon an exchange and a new Certificate of Authenticity issued. While we will always try to accommodate exchanges insofar as possible, because of the limited edition of The Qiviut Jacket a desired size may not be available. Where a satisfactory exchange cannot be accomplished a refund of the full purchase price will be made by crediting the original buyer’s form of payment.

Returns & Exchanges Terms and Guidelines

– All returned items must be unworn, unwashed and complete with original tags and packaging.

– Until the end of January 2017 we offer free shipping for all returns and exchanges when done through our designated couriers, DPD (UK) and DHL (ROW), and from the same destination to which your order was originally shipped. You will be given instructions how to accomplish this when you contact our concierge services for your Return Authorisation Number.

-A return or exchange should be sent in the same packaging it was received along with all packaging materials and garment tags.

– If returning an item from outside the EU, please prominently mark ‘RETURNED GOODS’ on the packaging to avoid any customs charges. QIVIUT & CO cannot be responsible for any return custom charges made and may refuse the shipment.