Frequently
Asked
Questions

Please consult the Sizing instructions found in the Acquire link. As indicated therein, determining your correct size is important for a number of reasons but the main one is that The Qiviut Jacket is a limited edition garment and, therefore, only available in limited quantities in each size. Accordingly, it is important to get the size right the first time because while we will gladly exchange for a different size we can only do so subject to availability. In the event we cannot provide the correct size on an exchange the full purchase price will be refunded.

Since musk ox are wild animals there are only three ways of harvesting their fibre:

1) Collecting it off of the tundra during the animals’ annual molt. As you can imagine, this is quite inefficient, is only done in small quantities by natives living near musk ox habitat and typically provides poor quality fibre contaminated with dirt and other residue that must be substantially processed before it is usable with potential damage to the fibre.

2) In the two locales where small, semi-domesticated herds of musk ox are husbanded, both in Alaska, the animals can be placed in a squeeze shoot to limit their mobility while their fibre is combed out by hand, also done during the annual molt. This can result in high quality fibre but is only available in very small quantities.

3) In Alaska, Canada and Greenland, primarily subsistence natives are permitted by the respective governments to hunt a limited number of musk ox for meat each winter, the limited number determined by what will maintain a healthy musk ox population in the respective locales. After dressing the animals from a successful hunt, the hunters sell off the hides to qiviut processors for extra income. The processors then comb out the fibre from the hides by hand. It is strictly a by-product of food acquisition.

QIVIUT & CO uses fibre sourced from processors in Canada and Greenland harvesting via the third method. Until now, these processors harvested qiviut to be made only into yarn for sale to home hobbyists knitting garments by hand. The Qiviut Jacket is the first use of musk ox fibre in a garment manufactured in commercial quantities and using musk ox hair for insulation as well as knitted fabric. Needless to say, whether or not qiviut was harvested, musk ox would continue to be hunted in permitted numbers for their meat. But because it is harvested as a prized fibre, it provides significant economic benefit to the native hunters, the processors, and all of the small businesses up the manufacturing chain who now have an expanded market for their goods and services.

Most definitely. While a jacket is normally associated with the named purchaser in our database, he or she may designate another individual for that purpose by contacting customer service at concierge@qiviutandco.com with that request. That individual will then receive their jacket with their name on the Certificate of Authenticity. Because our presentation of the jacket when shipped is eye-catching already, we do not offer a gift wrapping option but we can include a personalised gift note with the jacket.

We currently ship worldwide except to Israel, Russia and Turkey where local restrictions make courier delivery difficult. Shipping is free to all permitted destinations until the end of 2016.

We recognise that The Qiviut Jacket is a significant purchase for most people. At the same time, we completely stand behind the outstanding quality of our jacket and all of the claims we make for it. Therefore, if you are dissatisfied with the jacket for any reason you can return it to us in its original condition within 30 days of purchase for a complete refund of the purchase price, no questions asked. (See a full description of our returns and exchange policy here.)  We think 30 days is a reasonable, if not generous, period of time for someone to make up their mind about our jacket. Wear it in the snow; wear it in the office; wear it with or without the hood or arctic collar; wear it at the South Pole. Do what you can to test it out to your satisfaction.

If you are not satisfied for any reason within 30 days, just contact us at concierge@qiviutandco.com for a Return Authorisation Number (or download the Return/Exchange Form here).  That’s all there is to it.

What this guaranty does not mean is that you should expect a refund for a jacket returned to us in damaged or otherwise unsaleable condition or used for more than 30 days from purchase. That disclaimer notwithstanding, we are extremely customer service oriented and will do our best to accommodate any reasonable refund request. Our goal is to have satisfied non-customers as much as it is to have enthusiastic customers.